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Installing mint on non-tech people's laptop and dealing with bugs remotely

Installing mint on non-tech people's laptop and dealing with bugs remotely

From:
Javier Bassi
Date:
2012-01-24 @ 03:36
On Christmas day my cousin's girlfriend came with his HP laptop,
claiming it was very slow and asked me to fix it. The laptop had Vista
starter with a Firefox full of toolbars. She said she backed up all
info and that I could format it if I needed to.

Her computer skills are more or less the same than the average mom.
(Can handle Facebook, skype, and MS Word). I thought it would be an
interesting experiment to install Linux Mint and see how non-tech
people handle the switch. She never heard of linux before, but as
Vista starter was unusable she agreed to try Mint.

After installing Mint 12 and let her test LibreOffice, the first thing
she asked for was MS fonts. (btw, vote this:
http://community.linuxmint.com/idea/view/516 )

Yesterday she described to me what appears to be a bug; when USB mouse
is connected, if she enables the laptop's touchpad, Mint starts
sending double hyphen keys indefinitely where the focus is on. Like --
-- -- --

First, I wanted to ask the list if you have a clue of what it could
be. Second, I want help to generate a useful bug report. I don't want
to waste devs time, but since this isn't a package bug, I cannot use
ubuntu-bug. In addition to `cat /proc/bus/input/devices` I'm not sure
what data I have to collect. Third, to make it easier for her (she
never used the command line, like your mom), I wanted to make a bash
script to collect the data, so I can tell her: "copy the next string,
press alt+F2, Ctrl+V, enter"
and the string would be something like
xterm -e "wget http://domain.com/script.sh;sh script.sh"
script.sh would get the data and then upload it to a remote server
with wput or something. But maybe there is an easier way.
Any ideas?

Re: [linuxmint] Installing mint on non-tech people's laptop and dealing with bugs remotely

From:
Liam Proven
Date:
2012-01-24 @ 12:33
On 24 January 2012 03:36, Javier Bassi <profetasdelmetal@gmail.com> wrote:
> After installing Mint 12 and let her test LibreOffice, the first thing
> she asked for was MS fonts. (btw, vote this:
> http://community.linuxmint.com/idea/view/516 )

The only bit I feel I can comment on is this.

I am not sure but I suspect that Microsoft's licensing agreement on
the fonts would not permit this.

-- 
Liam Proven • Profile: http://lproven.livejournal.com/profile
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